How to Talk to Your Clients and Customers About Cybersecurity

Cybersecurity isn’t just your internal concern — it’s also something your clients or customers are starting to care about, especially if they've got their information stored on your systems.

Here’s how to talk about cybersecurity with clarity, professionalism, and confidence.

1. Don’t Assume They Understand It

• Avoid jargon

• Use real-world examples and plain language

• Focus on what matters to them (data protection, trust, service continuity)

2. Highlight What You’re Doing

• Share simple, reassuring actions you take (like employee training, using MFA, or regular backups)

• Be honest: You’re not perfect, but you’re proactive

3. Be Ready for Questions

• Have answers for: How do you protect my data? What happens if there’s an incident?

• Share your policies or response plan if appropriate

4. Make It Ongoing

• Add security info to your onboarding or welcome process

• Mention cybersecurity efforts in check-ins, reports, or newsletters

Our Final Thought:

Talking about cybersecurity shows that you’re trustworthy, forward-thinking, and serious about protecting your clients.

Want help crafting your client-facing messaging or policy docs?  Get in Touch with Us → or Explore Our Services →